Apr 2026 — Present
Senior Software Engineer, Network Services · Ticketmaster
Go and Python platform automation on a Nautobot source of truth: configuration
generation, three new pipeline subsystems, custom Nautobot apps in Python and
Django, and a migration of network observability from SolarWinds to Grafana over
SNMP and Telegraf.
Oct 2024 — Mar 2026
Software Engineer → AI Data Scientist · PNC Bank
Python and LangChain pipelines that processed SQL data and enriched metadata through
LLM services, Python automation for CIDR-range validation and firewall checks,
Selenium regression suites for API endpoints, and production support for an
application on Red Hat OpenShift including disaster-recovery testing.
Aug 2023 — Jun 2024
Azure Support Escalation Engineer 3 · Microsoft
Escalation point for enterprise Azure App Services incidents. Stack-trace and
performance debugging with WinDBG and PerfView, plus Python and KQL automation that
standardised pre-event environment checks.
Contract via Insight Global.
Sep 2022 — Aug 2023
Senior Production Services Application Support Analyst · BNY Mellon
Built and deployed a backend service for encrypted personal-data processing,
containerised on Kubernetes in GCP with Oracle behind Java Spring and Hibernate.
Automated vulnerability remediation across 200+ servers with Ansible, PowerShell,
and Python.
2018 — 2022
Support and end-user computing roles · SoundStack, Armada, R1 RCM
Where the automation habit started: a React billing tool for technicians, Python and
PowerShell provisioning across a 450-user environment, and log-and-SQL diagnosis on
mission-critical emergency-response systems under strict SLA commitments.